FAQ

How long will it take for my deliciousness to arrive by mail?

We know, waiting is the hardest part! Our current turnaround time is up to 3 business days before your treats head out the door. Everything is baked fresh, cooled, and carefully packaged before shipping.

We ship via USPS Priority Mail, which typically takes around 2 business days to arrive. Delivery times aren't guaranteed, but we do our best to get your goodies to you as fresh as possible!

Do you accept returns?

Unfortunately, cookies don't travel well in reverse! Since our products are perishable, we aren't able to accept returns.

That said, if something isn't right with your order, please reach out within 7 days of delivery. We'll be happy to review the issue and make things right with a refund or replacement when appropriate.

What about those sweltering summer months?

Lawd, these Southern summers! ☀️

We do our best to package your treats for their journey, but once those temperatures climb, a little melting can happen. Chocolate gets soft, toppings get gooey, and things might look a little less picture-perfect.

The good news? A little melty chocolate is basically fresh-from-the-oven. If your goodies arrive on the softer side, just pop them somewhere cool for a bit and they'll firm right back up.

Can I add a personalized message to my order?

You sure can! Whether it's a birthday, a thank-you, or a little "thinking of you," we're happy to tuck a handwritten note into your order.

Just leave your message in the order notes at checkout, exactly how you'd like it written. We'll copy it word for word, so give those names and spellings a quick double-check before submitting!

Do you ship outside of the United States?

Not yet! We're currently shipping within the United States only.

But if you're ever visiting our neck of the woods, come find us! We'd love to send you home with something sweet.