FAQ

Mail Orders

How long will it take for my deliciousness to arrive by mail?

Our current turn around time is 1-3 business days. Your treats will head out as soon as they are cool enough to package. We only ship using 2 day Priority Mail to ensure that your goods are still super fresh when they arrive! Note: We only ship Monday-Wednesday to ensure that your package gets to you ASAP. 

Do you accept returns?

Due to the nature of our products we cannot accept returns, but we are more than happy to provide a refund or replacement if notified within 7 days of receipt. 

How do you package your products?

Ah, packaging. My second favorite element. Each dessert assortment is heat sealed in a food grade bag for freshness as soon as they are cool enough to do so. They are then placed into their exterior box, which is secured with an adorable pink ribbon! This box is then packaged with pink crinkle paper into its final mailing box. I know, it seems like a TON of packaging but we do it this way to provide an amazing unboxing experience for each customer while upholding the integrity of the product. We do use as many environmentally friendly packaging products as possible! 

What about the sweltering summer months?

Lawd, these southern summers. No worries, we can still get your treats to you safe and sound! During the summer months our products are packaged with sealed ice packs inside an insulated box liner. This will help reduce any excess melting of all things chocolate. Nobody likes melted chocolate. 

Can I add a personalized message to my order?

Of course! We are more than happy to include a hand written card along with your order. Just leave us a note during checkout stating exactly as you would like your message to read, and we will take care of ya! All messages will be written exactly as stated in the notes, so please be sure to double check all spellings.

Do you ship outside of the United States?

Unfortunately, no. Please Let us know if you're ever visiting!  

 

 

Local Orders

How far in advance should I place my order?

We do request at least 2 weeks notice on all orders. Depending on the time of year and popularity of date, you may want to consider booking up to 6 months in advance. At times we may be able to accommodate an order on short notice, just ask!

Do you require a deposit to reserve a date?

Yes! We require a 50% non-refundable retainer to reserve your date. Your order will be confirmed upon payment of invoice. 

Do you only make pastries?

We love to bake all the things! We can create a stunning menu for any event. Pastries, dessert bars, cupcakes, cookies, pies, mini pies and more. We can also create up to a 2 tier cake!

Where are you located? Do you deliver?

I have an independent cake studio located on my property in Boiling Springs, SC where orders may be picked up during regular business hours (Address provided on invoice). I do offer weekly pick-up options in Shelby, NC. Delivery is included on orders over $150, within a 20 mile radius. Delivery on all other orders is available for an additional fee.